Shipping & Returns

The Cool Bean Co Shipping Policy

The Cool Bean Co aims to exceed the expectations of all their customers

Customer service and product delivery is paramount to achieving this goal. 

Once your order is received along with proof of payment we will despatch your coffee ASAP

Coffee will be despatched either via Express Couriers or Regular Post Satchel from Australia Post with the Shortest Available Transit Time being the priority when selecting an available form of transport.

Approximate shipping times are as follows

( Coffee are despatched fresh from the roasting facility.

1-4 Working Days to Major City or Towns 

2-8 Working Days depending on location - for remote country destinations or PO Box addresses, due to Regular Satchel from Australia Post being the only viable option.

Please note delivery of bulky/heavy items like espresso machines or grinders may take up to 5 - 10 working days for delivery. Delivery cost for these items vary. Please email for a quotation and expected delivery time

info@thecoolbeanco.com

The Cool Bean Co Return & Exchange Policy

If for any reason you are unsatisfied with the quality of our coffee

Return the packaging and any unconsumed coffee to

The Cool Bean Co - PO Box 4774 Robina TC, Robina 4226 QLD

You will be reimbursed for the full value of the coffee portion of your order

Postage and Handling Costs will not be Reimbursed. 

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The Cool Bean Co. Gold Coast Queensland Australia                      

Your Home Of Premium Global Coffee