Shipping & Returns
The Cool Bean Co Shipping Policy
The Cool Bean Co aims to exceed the expectations of all their customers
Customer service and product delivery is paramount to achieving this goal.
Once your order is received along with proof of payment we will despatch your coffee ASAP
Coffee will be despatched either via Express Couriers or Regular Post Satchel from Australia Post with the Shortest Available Transit Time being the priority when selecting an available form of transport.
Approximate shipping times are as follows
( Coffee are despatched fresh from the roasting facility.
1-4 Working Days to Major City or Towns
2-8 Working Days depending on location - for remote country destinations or PO Box addresses, due to Regular Satchel from Australia Post being the only viable option.
Please note delivery of bulky/heavy items like espresso machines or grinders may take up to 5 - 10 working days for delivery. Delivery cost for these items vary. Please email for a quotation and expected delivery time
The Cool Bean Co Return & Exchange Policy
If for any reason you are unsatisfied with the quality of our coffee
Return the packaging and any unconsumed coffee to
The Cool Bean Co - PO Box 4774 Robina TC, Robina 4226 QLD
You will be reimbursed for the full value of the coffee portion of your order
Postage and Handling Costs will not be Reimbursed.